Privacy Policy

Your privacy is important to us. We want you to be comfortable viewing our web site and providing information to us.

What we do
Jackson Associates is in the business of data collection for the purpose of tailoring marketing and advertising to better serve consumer needs. We maintain a database of respondent information in order to more efficiently locate and screen potential participants for marketing research studies. While we screen, recruit and host the marketing research studies, it is our clients who determine the nature of the study, as well as the criteria required for participation.

Information gathering and security
Registration for our database is voluntary. Complete only the information that you are comfortable sharing. You may register two ways:

• Sign up online using a form that is electronically transmitted via email to a private email address, or
• Call 770-394-1701, ext. 705 and leave your complete name and address. A data processing representative will mail you our standard form.

Note: Basic demographic information (sex, age, race, income, education) remains key to the marketing research process, and contact lists are generated from our database based on a study's screening criteria.When a particular piece of information is missing from a respondent record that file is simply excluded from a particular list.

You may be contacted periodically to update your respondent information, either by phone, mail or email. Your information is handled with the utmost respect to privacy. Records are managed by a limited number of specialized personnel. Paper records remain in a secure filing system during and after the processing phase.We never sell or exchange respondent information.

Printed database call lists contain abbreviated information specific to the query.Call lists reside in our call center until a study's conclusion, then they are returned to Data Processing for editing (this is the process we use to update information provided to us over the telephone during screening.)Once editing is complete, lists are shredded onsite.

Only authorized personnel are permitted to access customer information. In addition, all Jackson Associates employees are required to sign non-disclosure agreements regarding the protection of information provided by clients and survey respondents.

Children
Jackson Associates occasionally recruits children for marketing research studies. We comply with federal and state laws regarding child safety and privacy protection.

Information shared with clients
Jackson Associates limits the personal information that it shares with clients to that which is essential for a particular study. Unless necessary for pre-study assignments or post-study validation, last names, phone numbers and addresses are not shared with clients.

Any personal information, such as name, address and phone number that is privately or publicly disclosed in a focus group or personal interview to any research representative outside this organization is provided on a voluntary basis and is not regulated by this privacy policy.

Studies are audio- and videotaped for marketing research purposes.You will sign a Jackson Associates disclosure agreement upon arrival to a study.

Identification
All Jackson Associates guests and visitors are subject to show a valid photo ID upon arrival to a study location. Unless required for a study, it is not necessary for us to retain a copy of the identification.

Data Security
Jackson Associates maintains a secure in-house server where your electronic data is stored. Backup tapes of our network data are stored on-site in a secure location with restricted access.

Phone conversations
Survey screening and interviewing calls may be monitored for training and for quality assurance purposes.

Web site / Internet security

Site traffic monitoring
Jackson Associates does not currently collect anonymous information about visits to our web site. We currently obtain general web site traffic reports upon request by Earthlink, our Internet Service Provider. The information is used for web site enhancement and improvement.

Cookies
We do not currently employ the use of cookies to monitor and store information about your computer usage and navigation of our site. Should we elect to use cookies in the future, this policy will be updated accordingly.

Email Links
Jackson Associates uses email links throughout its web site so that you can contact us with your questions or concerns. We read each message and provide prompt responses when appropriate. Your email comments may be saved and used for web site improvement and training purposes.

Our "Contact Us" Page
Jackson Associates offers its interested business clients a way to get in touch with us or a way to gather additional information. We allow for this through our Contact Us section of the web site. Information collected through this avenue is used solely to answer questions or to make business contact with the individual or company wishing for the contact.

Links to other web sites
Our web site may list links to other web sites not owned or operated by Jackson Associates. Please keep in mind that those web sites may operate under different policies regarding collection of personal information and privacy. Jackson Associates encourages all Internet users to regularly check web site privacy policies for all web sites that they visit.

Policy changes / updates
Our privacy policy may require periodic updates. The date of revision will appear on the bottom of the current privacy policy. We encourage our web site users to visit our privacy policy web page on a frequent basis in order to remain aware of revisions.

Policy Administrator
Jackson Associates has a Privacy Policy Administrator whose responsibility includes continually assessing the privacy policy needs of the public and the organization. This administrator maintains the privacy policy on our web sites and is responsible for the prompt reply to inquiries of any kind regarding the privacy policy.For questions or concerns about our privacy policy, please email our Privacy Administrator at privacy@jacksonassociates.com.